our process
It’s no secret our product is different.
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Placing an Order
Each of our unique product lines has its own order form. These can be downloaded by clicking Submit an Order below. Fill out as much information as you can on the order form. If you are unsure about your design, let us know. Our talented and experienced design team can help you fill in the blanks.
There are several ways you can send your orders to us:
- Design and submit the order with our EZ Online Designer tool
- Online submission of order form. Download order form and send to: orders@trigard.com
- Fax order form to: (217) 444-2040
- Mail order form to: 1126 N. Kimball St. Danville, IL 61832
At Trigard Memorials, we pride ourselves in producing an exact replica of any photograph into a bronze memorial. This exact replication can result in the finest bronze if the photograph that we receive is of high quality. Please make sure your file is:
• Scanned and saved as a .TIF or .JPG • At least 300 dpi
We will contact you immediately if a file we receive is of such poor quality that we feel it will result in a product that is unacceptable to both Trigard Memorials and you, the customer. We will initiate a Photo Form by fax or email. It will give you the option to: 1. Pause the project while a better photo is found. 2. Allow our graphic artists to enhance the image at an hourly rate of $75.00 per hour with a 2-hour minimum. 3. Produce the product with the photo as is. Trigard Memorials will not be held responsible for an inferior memorial that is produced.
Please understand that Trigard Memorials is not responsible for photographs mailed to us. If possible, please scan the photographs and return originals back to the family or person(s) placing the order with you. We thank you for the opportunity to allow our staff to produce the ultimate in 3-D relief imaging.
Design
Once our design team receives an order, proofs can take 3-5 working days. Depending on the time of year, the turnaround may be faster or slower. If you’d like to move your proof up in the design queue, we offer a rushed proof for a fee.
Once you receive a proof you may make revisions to the design until we get it right. Please keep in mind that we do charge a fee per proof after the fourth revision has been made.
We will require a signed copy of the proof before we can begin production.
Ways to submit:
- Fax to: (217) 444-2040
- Email to: orders@trigard.com
Production
Once the proof has been signed, the standard lead time is 4 weeks. This means the memorial should SHIP within 4 weeks of the signed approval. This 4-week lead time is NOT guaranteed.
For expedited services the following rush fees are available:
- 14 business day completion time: 25% of total (minimum fee of $75.00)
- 7 business day completion time: 50% of total (minimum fee of $75.00)
Anything larger than a 24” x 24” or with multiple pieces will require a 6-week lead time.
Shipping
Trigard’s preferred shipper is UPS for packages less than 150 lbs. If the package is heavier that 150 lbs, we will ship the package via LTL freight. If you’d like to schedule your own shipping, please let us know.
Please have your Tracking Number Ready
